Last Updated: June 2026

At Solar Prime, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and services.

1. Information We Collect

We may collect personal and non-personal information when you visit our website, request a quotation, submit a contact form, or communicate with us.

Personal Information

Full Name
Phone Number
Email Address
Residential Address
City and State
Electricity Bill Details
Property Information
Any information voluntarily provided by you

Automatically Collected Information

IP Address
Browser Type
Operating System
Device Information
Website Usage Statistics
Referral Sources

2. How We Use Your Information

The information collected may be used for:

Providing solar consultation services
Preparing customized quotations
Scheduling site inspections and installations
Assisting with rooftop solar subsidy applications
Responding to customer inquiries
Improving website functionality and user experience
Sending service-related communications
Complying with legal obligations

3. Government Subsidy Assistance

Solar Prime assists customers in applying for rooftop solar subsidies under applicable Government of India programs. Information collected for subsidy processing may be shared with authorized government departments, electricity distribution companies (DISCOMs), and relevant agencies strictly for application and verification purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services.

You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Information may be shared with:

Government authorities for subsidy processing
Electricity Distribution Companies (DISCOMs)
Authorized installation partners
Website and technology service providers
Law enforcement agencies where required by law

6. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, misuse, disclosure, or loss.

While we strive to safeguard your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of such websites independently.

8. WhatsApp, Phone & Email Communications

By contacting us through WhatsApp, phone calls, email, or contact forms, you consent to receiving communications regarding your inquiry, quotation requests, installation services, subsidy assistance, and customer support.

9. Data Retention

We retain personal information only for as long as necessary to fulfill business, operational, legal, and regulatory requirements.

Once no longer required, information is securely deleted or anonymized.

10. Your Rights

Subject to applicable laws, you may:

Request access to your personal information
Request correction of inaccurate data
Request deletion of personal information
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details provided below.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Privacy Policy

Solar Prime reserves the right to update this Privacy Policy at any time. Changes will be posted on this page along with the revised effective date.

13. Contact Us

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact us: